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Landlords, tenancy, rent, Aylesbury

Property Manager

  • Salary range £20,000 - £25,000 per annum, depending on experience
  • 37.5 hours per week, including a maximum of one Saturday in five
  • Permanent position
  • Training provided
  • Excellent career opportunities

The job

We are looking for an enthusiastic and confident individual, of graduate calibre, to join our friendly team of property professionals based near Aylesbury, Bucks. This is an interesting and varied position, which involves both office based and on-site work.

Your role will be the day-to-day management of residential developments we manage on behalf of our clients, who are mainly Residents Management Companies. This will include: arranging routine maintenance; ensuring contractors carryout their work to specification; dealing with enquiries from residents and leaseholders; arranging and attending meetings; and company and financial administration.

Your objective will be to retain and develop the business by delivering a high standard of care and excellent customer service to the directors, lessees and residents of the properties we manage.

You will be IT literate, with excellent attention to detail, strong customer service skills and the ability to organise your time effectively. As well as being a strong team player you will be able to work on your own initiative, think creatively and to negotiate solutions.

You will be working for a responsible, family-owned company that encourages professional development and will offer recognised training. This is an excellent opportunity for someone who wants to develop a career in the sector.

Experience of leasehold property management, and an appropriate qualification, would be an advantage but are not essential if you can demonstrate appropriate transferable skills. You must have a willingness to be flexible and be keen to acquire knowledge and skills. A full UK driving licence and your own vehicle are also required.

About us

Neil Douglas Block Management Ltd is part of a group of two property businesses owned and run by Neil Kurz and Louisa Myatt. It acts as a Managing Agent for Residents’ Associations and Management Companies at forty residential developments in Aylesbury and surrounding towns.

The second of our businesses, Neil Douglas Lettings, manages a portfolio of residential lettings in Aylesbury and nearby villages.

We are currently a team of thirteen people working across two offices. Our offices are The Dutch Barn, Manor Farm Courtyard, Manor Road, Rowsham, Nr Aylesbury and 8 Kingsbury in Aylesbury. This role will based primarily in Rowsham.

Job Description - Property Manager

Reporting to: Senior Residential Property Manager, Neil Douglas Block Management

Overall objectives

To retain customers and develop the business by delivering a high standard of care and excellent customer service to the directors, lessees and residents of the properties we manage.

Main responsibilities

  • Communicate with clients to ensure that the block is managed in accordance with the lease and their wishes and that the directors have the information required to make appropriate decisions.
  • Promptly deal with enquiries (by phone, email or in person) from directors, lessees and residents of the properties we manage.
  • Keep accurate records of reported and identified issues, together with the action we have taken to resolve them.
  • Maintain accurate contact details for lessees, together with details of tenants and letting agents where possible.
  • Carry out regular inspections of each block’s communal areas and grounds.
  • Solve general maintenance problems by obtaining appropriate quotations, liaising with the directors (decision makers for the block), commissioning and supervising works.
  • Establish good working relationships with contractors to ensure they carry out work within the time scales that have been set and to follow up on maintenance to ensure work has been completed.
  • Arrange appropriate Health & Safety assessments and inspections, and work with senior colleagues to complete the required actions.
  • Arrange periodic checks of plant at the blocks we manage such as such as lifts, gates and pumps.
  • Solve more complicated maintenance problems and help organise major works with the support of your manager / senior colleagues.
  • Prepare service charge budgets in liaison with your manager and the directors and in accordance with the terms of the relevant lease.
  • Send reminders to late payers in accordance with the late payment procedure.
  • Prepare monthly / quarterly reports about the developments you manage for the directors of the Management Companies.
  • Arrange for the preparation of the year-end accounts for the blocks you are responsible for and insure that they are submitted to Companies House and circulated to leaseholders.
  • Arrange, prepare for and represent Neil Douglas at directors meetings and AGMs for the blocks you are responsible for (NB these usually take place outside of normal office hours).
  • Prepare and file the Annual Returns for each block with Companies House and inform them of any relevant changes during the year.
  • Arrange quotations for buildings and directors’ liability insurance for each property.
  • Pass leads for acquiring new business arising from our block management activities to appropriate colleagues e.g. potential new blocks, flats to let, EPCs etc.

Other responsibilities

  • To integrate into a team environment and to provide support to your colleagues and manager.
  • To demonstrate a commitment to personal professional development
  • To be familiar with all systems, procedures and legislation
  • To project a professional image to the public and work colleagues
  • To contribute ideas for how processes can be improved or the business can be developed
  • To attend team meetings and training sessions and participate fully

Skills and attributes required for this role

Essential

  • Excellent interpersonal skills, particularly when dealing with customers face-to-face and on the telephone
  • Excellent IT skills, including a good working knowledge of e-mail systems, the internet, word and excel (knowledge of using databases would be an advantage)
  • Excellent written communication skills
  • A high level of accuracy when working with numbers
  • Very good attention to detail and the ability to observe and report
  • Ability to work as part of a small team and get on well with colleagues
  • Ability to organise and prioritise workload
  • Ability to work on own initiative
  • Tenacity and the ability to see things through
  • Ability to solve problems and think creatively
  • Ability to work accurately whilst under some pressure
  • A full UK driving licence and own car
  • Commitment to working to a high standard
  • Willingness to be flexible
  • Willingness to train in Residential Leasehold Management
  • A passion for personal professional development
  • Ability to project a professional image when representing Neil Douglas

Desirable

  • A bachelors degree
  • A qualification in residential property management e.g. IRPM, CIHCM, NFoPP
  • A working knowledge of residential leasehold management
  • Interest in business development

Hours of work

This role is for 37.5 hours, 9am - 5.30pm, five days per week, with 1 hour for lunch. The successful candidate will be required to work a maximum of one Saturday in every five and will be given a day off during the week when the Saturday is worked. Occasional evening work will be required when meetings have to be arranged outside of office hours or there is an emergency. You will also be expected to participate in providing cover for our out of hours rota (one week in every seven). Time off in lieu or an overtime payment will be given when work is undertaken outside of core office hours.

Length of appointment

This is a permanent appointment.

Salary and holidays

The basic salary will be agreed with the successful candidate. The salary will be paid monthly in arrears by BACS.

The office is closed on Bank Holidays and these days will be paid as part of a paid annual leave entitlement of 28 days per annum.

How to apply?

Please email recruitment@neildouglas.co.uk with covering letter explaining why you are suitable for this role and enclose a copy of your curriculum vitae.