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Routine visits

Within the first six weeks of the new tenancy we will visit the tenant and check the property to ensure all is in order. After that we will undertake quarterly visits and provide you with a written report which will be forwarded to you together with any recommendations.

Please note that neither a full inventory check nor a survey will be carried out at these visits. Additional visits can be carried out at your request for an additional charge. Please see our Landlord fees for further details.

Maintenance service

If you choose our fully managed service we will deal with any maintenance issues that may arise in your property.

As a landlord you are responsible for:

• keeping the structure and the exterior of the premises in good order
• keeping appliances for supply of gas, electricity and water in good repair
• keeping the sanitary appliances in repair

And carry out all repairs within a reasonable amount of time.

We are happy to use your preferred contractors or to instruct reliable and cost effective local contractors on your behalf.

It is usual for us to discuss any required maintenance with you prior to instructing a contractor, but you may decide to give us authorisation for us to complete minor work without your prior consent up to an agreed amount. We usually pay contractor invoices for routine maintenance and deduct the amount from the monthly rent received. Invoices for larger amounts will need to be paid by you direct.

Out of hours problems

We have a dedicated out of hours telephone number for tenants who require immediate assistance because of a serious problem at the property. This could include a break down in heating / hot water, blocked drains or even a major incident such as a flood or fire.

Tenancy termination/renewals

Prior to the end of a tenancy we will review the agreement including the monthly rental and check if you would like us to offer the tenant a new fixed term contract. We can provide you with any of the following for a small additional charge:

• An Addendum (extending the term of the tenancy only) or
• A Memorandum of Renewal (which may change some of the terms e.g. rent) or
• A replacement Tenancy Agreement

Once agreed we will write to you and your tenants confirming the preferred course of action and prepare the necessary documentation. Once the signed documents are received, we will send copies to all relevant parties.

If we are not managing the property, and you wish us to serve a section 21 notice to gain possession at the correct time, then a fee will be chargeable. If a tenant fails to comply with a notice you will need to commence County Court proceedings. We can put you in touch with solicitors in the field.